Dear Guest,
Please take a moment to read our General Terms & Conditions. They govern the legal relationship between you and Garden Hotel Krefeld.
GENERAL TERMS AND CONDITIONS FOR THE HOTEL ACCOMMODATION AGREEMENT
1 SCOPE OF APPLICATION
1.1 These terms apply to contracts for the rental of hotel rooms for lodging as well as all other related services and deliveries provided by the hotel (Hotel Accommodation Agreement). The term “Hotel Accommodation Agreement” also encompasses the following: lodging contract, guest accommodation contract, hotel contract, hotel room contract.
1.2 Subletting or re-letting of the rooms as well as their use for purposes other than lodging requires the prior written consent of the hotel. Section 540 (1) sentence 2 BGB does not apply unless the customer is a consumer.
1.3 General terms and conditions of the customer apply only if expressly agreed in advance.
2 CONTRACT CONCLUSION, PARTNERS, STATUTE OF LIMITATIONS
2.1 The contracting parties are the hotel and the customer. The contract is concluded when the hotel accepts the customer’s request. The hotel may confirm the booking in text form.
2.2 All claims against the hotel generally expire one year from the statutory start of the limitation period. This does not apply to claims for damages or other claims resulting from intent or gross negligence.
3 SERVICES, PRICES, PAYMENT, SET-OFF
3.1 The hotel is obliged to provide the booked rooms and agreed services.
3.2 The customer is obliged to pay the agreed or applicable prices for rooms and additional services. This also applies to services provided by third parties arranged through the hotel.
3.3 The agreed prices include applicable taxes and local charges at the time of contract conclusion. Local charges payable directly by the guest (e.g., city tax) are excluded. Changes in VAT or the introduction, modification, or abolition of local charges after contract conclusion will adjust the prices accordingly. For contracts with consumers, this applies only if the period between contract conclusion and performance exceeds four months.
3.4 The hotel may make its consent to a customer-requested reduction in the number of booked rooms, services, or stay duration dependent on a corresponding increase in price.
3.5 Hotel invoices without a due date are payable within ten days of receipt. The hotel may demand immediate payment of due claims at any time. Statutory rules apply in the event of late payment.
3.6 Upon contract conclusion, the hotel may require an appropriate advance payment or security, e.g., via credit card guarantee. Amount and payment deadlines may be agreed in the contract. Legal provisions for package travel remain unaffected. Statutory rules apply in case of late payment.
3.7 In justified cases, e.g., payment arrears or contract extension, the hotel may request additional advance payment or security up to the full agreed remuneration.
3.8 The hotel may require an advance payment or security at the start or during the stay for existing and future claims, unless already provided under sections 3.6 or 3.7.
3.9 The customer may only offset or withhold claims that are undisputed or legally established.
4 GUEST CANCELLATION (NO-SHOW)
4.1 Cancellation by the customer is only possible if a withdrawal right is expressly agreed in the contract, statutory rights exist, or the hotel expressly agrees to the cancellation. Agreement on withdrawal rights or consent to cancellation shall be in text form.
4.2 If a free cancellation period has been agreed, the customer may cancel until then without triggering payment or compensation claims. The right of withdrawal expires if not exercised by the agreed deadline.
4.3 If no cancellation right exists or has expired, statutory withdrawal or termination rights do not apply. The hotel retains the right to the agreed payment despite non-use. Income from alternative rentals and saved expenses will be credited. If rooms are not re-rented, the hotel may apply the following flat rates:
- 90% of the agreed price for overnight stays with or without breakfast
- 70% for half-board arrangements
- 60% for full-board arrangements
5 HOTEL CANCELLATION
5.1 If agreed that the customer may withdraw free of charge within a certain period, the hotel may withdraw during that period if other customer inquiries for the booked rooms exist and the customer does not waive the withdrawal right upon request.
5.2 Failure to pay required advance payments or security after a reasonable deadline allows the hotel to withdraw from the contract.
5.3 The hotel may withdraw for justified reasons, including:
- Force majeure or circumstances beyond the hotel’s control making performance impossible
- Rooms booked with misleading or false information or concealment of essential facts
- Use of the service endangering business operations, safety, or reputation of the hotel
- Illegal purpose of stay
- Violation of section 1.2
5.4 A justified withdrawal by the hotel does not entitle the customer to compensation.
6 ROOM AVAILABILITY, HANDOVER & RETURN
6.1 Guests have no entitlement to specific rooms unless expressly agreed.
6.2 Rooms are available from 3:00 p.m. on the agreed day of arrival. Early availability cannot be demanded.
6.3 On the agreed departure day, rooms must be vacated by 12:00 p.m. Late departures may incur charges of up to 50% until 6:00 p.m. and 90% thereafter. Contractual claims of the customer are unaffected. The customer may prove a lower or no claim for use fees.
7 LIABILITY OF THE HOTEL
7.1 The hotel is liable for damages to life, body, or health, as well as for other damages resulting from intent or gross negligence. Liability of legal representatives or vicarious agents is equivalent. Further claims are excluded unless otherwise regulated.
7.2 The hotel is liable for guest items according to law. Use of the hotel or room safe is recommended. Cash, securities over €800 or valuables over €3,500 require a special agreement.
7.3 Parking does not create a safekeeping contract. The hotel is liable only as per 7.1.
7.4 Wake-up calls, mail, and packages are handled with care. The hotel is only liable according to 7.1.
8 FINAL PROVISIONS
8.1 Amendments or supplements to the contract, acceptance, or these General Terms & Conditions must be in text form. Unilateral changes by the customer are invalid.
8.2 Place of performance and exclusive jurisdiction – including check and bill disputes – is Krefeld, Germany. If a party has no general domestic jurisdiction, Krefeld applies.
8.3 German law applies. UN Sales Law and conflict of law rules are excluded.
8.4 Alternative Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
8.5 If individual provisions are invalid or void, remaining provisions remain effective. Legal rules otherwise apply.
Version: October 2025 – These Terms & Conditions replace all previous versions.